GEMEA Interactive, owner of the VOLUMIC brand, publishes the website www.imprimante-3d-volumic.com allowing buyers of legal age to acquire the goods and services offered for sale. By using this service, the buyer agrees to be bound by the general terms and conditions of sale of the site without restriction or reserve.

1. Price

The prices and rates of the products and services are presented inclusive of all taxes (TTC). Unless expressly stipulated, the prices of goods do not include shipping costs which are mentioned in the purchase summary. These prices can be modified at any time and, in particular, in case of change of the fiscal or economic data. Invoices are issued in accordance with the tariff in force on the day of collection or dispatch of the goods.

2. Geographic scope

The online sale is open to customers whose postal address is located in Metropolitan France. Outside this area, a request for a quote can be made through the contact page. VOLUMIC commits to answer as soon as possible.

3. Control

Our general conditions of sale apply to all our sales. By using this site, the buyer accepts without reservation our terms of sale and waives any application of his possible general conditions of purchase. The orders of our customers are firm unless otherwise advised by us within a week from the receipt of the order form.

4. Retraction period

In accordance with the legal provisions in force, the purchaser has a period of 7 days from receipt of the goods ordered to exercise his right of withdrawal, without having to justify his reasons or pay any penalty. In case of exercising the right of withdrawal within the above-mentioned period, only the price of the goods and the shipping costs will be reimbursed, the return costs remaining the responsibility of the buyer. The return of these goods must be made in their original condition and complete (packaging, accessories, instructions…) in the original packaging and sent by a carrier approved by VOLUMIC in order to guarantee a return without damage to the equipment.

5. Return

Except for returns related to the exercise of the right of withdrawal, no return of goods will be accepted without prior agreement from VOLUMIC.

6. Delivery

Delivery times are given as an indication and without guarantee. A delay does not authorize the purchaser to cancel the sale or to refuse the goods; it cannot either give right to withholding, penalty, compensation, indemnity. The goods travel at the risk of the customer, who is responsible for checking their good condition at the time of delivery. This control must relate in particular to the references, the quantities, the quality of the goods, as well as their conformity with the order.

In any case, no complaint will be taken into account after a period of eight days from the delivery.

If, entrusted to a carrier, the goods have suffered loss or damage, the customer must imperatively make precise and complete reservations on the transport document and reiterate his motivated protest.

7. Force majeure

Our contractual obligations are suspended in the event of fortuitous events or force majeure such as: total or partial strikes hindering the smooth running of our company or that of one of our suppliers, subcontractors or carriers, as well as the interruption of transport, energy supply, raw materials or spare parts.

8. Regulations

Online orders are paid for at the time of ordering. Unless otherwise stipulated on the quotation or the invoice itself, any unpaid invoice must be paid upon receipt within a maximum of 30 days.

In accordance with Article 33 of the Ordinance of December 1, 1986, late payment penalties are applied in the event that the sums due are paid after the date of payment shown on the invoice, when the payment is made after the deadline set above; these penalties are equal to one and a half times the legal interest rate.

If, during a previous order, the purchaser has evaded his obligations (default or delay in payment, for example), a refusal to sell may be opposed.

9. Reservation of ownership

VOLUMIC reserves the ownership of the goods sold until full payment of their price in principal and interest, it being specified that the mere remittance of a bill of exchange does not constitute payment. In case of non-payment of the price on the agreed due date, VOLUMIC shall be entitled to take back the goods and the sale shall be cancelled by right if it so wishes. Any advance payments made will be retained by our company as compensation. The customer is responsible for the goods sold as soon as they leave our stores; he undertakes to ensure that they are covered, as soon as they leave our stores, by an insurance policy that guarantees the risks of loss, theft and destruction.

10. Warranty

The warranty is strictly limited to the repair or replacement of goods affected by a defect or lack of conformity, to the exclusion of any compensation, on any grounds whatsoever.

11. Assignment of Jurisdiction

For all disputes relating to sales made by our company and the application of these general conditions of sale, only the court of Nice will be competent after an attempt at amicable mediation.

12. Limitation of liability

If we are held liable as a result of the non-performance or improper performance of the sale, the total compensation shall not, by express agreement, exceed an amount equal to the price of the goods or services that caused the damage.

13. Processing of personal data

In application of article 27 of the law of January 6, 1978 ” computing and freedom “, the customers have a right of access and of correction for the personal data concerning them.

14. Applicable law

All sales concluded by our company are subject to French law.

15. Register of producers in the EEE sector


The unique identifier FR030011_05US5G attesting to the registration in the register of producers of the EEE sector, pursuant to Article L.541-10-13 of the Environmental Code has been assigned by ADEME to the company SARL GEMEA (452 187 792 000 34). This identifier attests to its compliance with its obligation to register with the register of producers of Electrical and Electronic Equipment and the completion of its declarations of marketing to ecosystem.

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