Q&A

#3578 Returned without original packaging

If you no longer have the original packaging and foams, there are two solutions. The first solution is to pack the machine yourself. However, any breakage during transport will not be covered under warranty. The second solution is to contact us in order to provide you with a new packaging set and ship it to you for 95€ HT.
The most important thing is to leave nothing in the machine, no accessories or trays or anything else, and to immobilize the tray and the extruder. You have to stop them in the middle of their runs with foam on each side. If applicable, the extruder should be on the right, and the platen on the front. They will also have to be immobilized to avoid any breakage or other wear.

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